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Privacy Policy

Our privacy policy covers the collection, use and disclosure of personal information that may be collected by us whenever you visit our website, call one of our offices and contract our services.

By using our websites, you agree that information about how you navigate through and search the data presented on them can be collected by the Kinleigh Folkard & Hayward group for the purpose of developing and improving the website for future visitors.

To ensure your privacy is protected, we adhere to the following policy

Collecting personal information

From time to time, your information may be passed to our approved agencies for customer research and analysis. The results of such research and analysis are used purely to improve the levels of service we provide.

What information we collect

In order to respond to your requirements, when you register with this website or one of our offices, we will need to know your name, email address and contact telephone number.

When we disclose your information

You may be contacted by email, telephone or post by our approved agencies to request feedback from you about our services and/or provide you with information about other products and services available through the Kinleigh Folkard & Hayward group.

How we protect your information

Kinleigh Folkard & Hayward is registered under the Data Protection Act and we take all reasonable care to ensure personal details are kept secure. You can be assured that any personal information we gather about you through this website will not be passed to any third party or organisation outside the Kinleigh Folkard & Hayward group of companies and divisions and approved business partners.

By submitting your information to us, you consent to its use, as set out in this policy. If at any time we change our privacy policy, such changes will be made on this page and dated.

If at any time you wish your personal data to be amended or removed from our records please email or write to us at

Marketing Director

Kinleigh Folkard & Hayward

KFH House

5 Compton Road


SW19 7QA

Cookies and tracking technologies

Technologies such as: cookies, beacons, tags and scripts are used by KFH and our partners, affiliates, analytics or service providers. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Cookies are very small text files that are stored on your computer when you visit some websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to help identify your computer so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. Please visit if you would like more information, including how to see what cookies have been stored in your web browser and how to manage and delete them.

Should you wish to opt out of Google Analytic tracking across all websites please visit

This website occasionally uses third party cookies, such as Google AdWords remarketing, to advertise on third party websites to previous visitors of our site or users who are interested in our services. This could be in the form of an advertisement within Google search results or an image or text ad within third party ad networks. Third party advertising services use cookies to serve ads based on a user's past visits to or their online interest. Of course, any data collected will be used in accordance with our own privacy policy and the policies of the individual service providers.

Log File Information: Log file information is automatically reported by your browser each time you access a web page on our Service. When you access the Service, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We do not link this automatically-collected data to personally identifiable information.

The table below details the cookies we use across our website:

Purpose Cookie lifetime Cookie name
Remembers a user session ID and holds details of last search criteria/paging/context Until browser is closed ASP.NET_SessionId
Acceptance of cookies 12 months Kfh-cookie-accept
Authentication cookie for MyKFH. Persists user’s logged in state once logged into MyKFH 12 months MyKfh
Stores the My KFH username for personalisation 12 months MyKfhName
Google Analytics cookies anonymously collect information about how visitors use our site.
We use this information to develop and improve the website for future visitors. No personal information is collected or stored.
24 months _utma
Google Analytics cookie as above 30 minutes _utmb
Google Analytics cookie as above Until browser is closed _utmc
Google Analytics cookie as above 6 months _utmz
Google Analytics cookie as above 30 minutes _utmv


As previously stated, details of your email address will be stored as securely as possible, together with any other information we hold about you. Your details will not be passed to any individual or organisation outside the Kinleigh Folkard & Hayward group without your consent.

Contacting us

Your views about this website, its terms and conditions and our overall levels of service are important to us. If you would like to contact us with any comments or feedback please email

External links

Our website may include links to external websites. Kinleigh Folkard & Hayward are not responsible for the content of external sites.

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