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Complaints procedure

We are committed to providing the best possible service to our clients. In the unlikely event, that you have reason to complain about any aspect of our service or staff please complete the form above.

KFH House
5 Compton Road
Wimbledon
SW19 7QA

Denise Martin
Client Liaison Manager

Tel: 020 8131 8662
Fax: 020 8739 2020
Email: clientliaison@kfh.co.uk

 

We are members of The Property Ombudsman Service (TPO) abide by their code of practice.

Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Email: admin@tpos.co.uk
Tel: 0172 233 3306
www.tpos.co.uk

If we are unable to resolve your issue, you can contact the TPO for impartial adjudication once our internal complaints procedure has been completed. 

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I just want to thank you again for the way in which you handled the sale of my house, with such tolerance and patience.

Dr A - Seller

The Ealing team did an excellent job for us. They suggested an asking price higher than other local agents, and still achieved several offers above it.

Ian G - Seller

I just want to highlight how pleased we were with your teams attitude and service. We have previously gone through poor customer service in this industry, so this is a breath of fresh air.

Emily S - Tenant

You have gone over and above with this sale, providing total professionalism, realism and key insight into market evaluation and trends. I will be using KFH again for the sale of my flat.

James G - Seller

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