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Complaints procedure

We are committed to providing the best possible service to our clients. In the unlikely event, that you have reason to complain about any aspect of our service or staff please complete the form above.

KFH House
5 Compton Road
Wimbledon
SW19 7QA

Denise Martin
Client Liaison Manager

Tel: 020 8131 8662
Fax: 020 8739 2020
Email: clientliaison@kfh.co.uk

 

We are members of The Property Ombudsman Service (TPO) abide by their code of practice.

Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Email: admin@tpos.co.uk
Tel: 0172 233 3306
www.tpos.co.uk

If we are unable to resolve your issue, you can contact the TPO for impartial adjudication once our internal complaints procedure has been completed. 

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You really are in danger of giving estate agents a good name and it’s been a joy dealing with you from start to finish.

Sim R - Seller

You were helpful and willing, remained in constant communication throughout the whole process and often went the extra mile in order for things to run smoothly.

Lopa W - Buyer

Everyone I dealt with was helpful and pleasant, and did his or her best to sort out whatever needed doing. Thanks once again for all you have done to make this a smooth and untroubled experience.

Christina K - Seller

You really have been exceptionally helpful and a pleasure to deal with.

Thom T - Corporate Developer

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