Communication and systems
Our experience enables us to advise on the latest technology in building management and concierge facility systems now being used within many managed developments.
We understand that communication and transparency are key and our technology helps to ensure that all parties have clarity on the process. We are able to achieve this through the following:
Online customer portal
Our in-house property management and accounting software provides bespoke reporting to our clients, and incorporates an online customer portal through which you can make payments, view documentation, receive notifications, report a matter and manage your experience as a customer.
Secure management application
Our Resident Management Company and Right to Manage Company Board of Directors have the ability to engage via a secure service management application, allowing reporting and the ability to track and communicate on the progression of work flow actions. This allows a 24/7 transparent experience, as a centralised and proven valuable management tool, from discussion between the property manager, uploading discussion documents, to completion timeline indicators. When changing your managing agent this would be set up in advance with key topics pre-loaded and current tasks enabled for immediate and proactive action.
Supplier management system
The suppliers to our clients and customers are an integral part of the team, ensuring works are controlled, completed within budget and on time, but with the ability for suppliers to upload their feedback and invoices to our online facility. This allows trackable progress, efficiency for payment management in a timely manner and ensuring health, safety and insurance compliance are adhered to at all times.
Being contactable is key and with our commitment under a service level agreement, whether by telephone, email, portal, or in person meetings, we are confident that our customers are safe in the knowledge that the resource and commitment is in place. Whilst property managers are out on site, they remain contactable and have access to all of our services, with an IT capability second to none, along with an inspection application which is time and date stamped as they navigate around your property.
Health and safety management
As Health and Safety management continues to grow, the importance of control and compliance is equally fundamental in protecting all of our customer’s properties and those who use them. Our system has a dedicated trackable tool that allows all Health and Safety to be stored in one place per property, with client access, should you require it, with a suite of system checks and diarised events, ensuring all matters are actioned in advance, with a work flow to completion arrangement for recommendations.
Building safety management
Building Safety Management continues to expand with The Building Safety Bill and The Fire Safety Bill currently progressing through consultation. At KFH we are continuing to assess the likely outcome of these, with suitable proactive measures in place in support of our clients, enabling progression quickly with robust advice and support when needed.
Following the tragedy at Grenfell Tower, the Ministry of Housing, Communities & Local Government have been focussing on identifying and advising on short term and remedial measures for existing high rise buildings, both with Aluminium Composite Material (ACM) and non ACM clad buildings.
KFH have lead on the advice to our clients, with a dedicated Building Safety Team, keeping clients and all customers on site updated, assisting with expression of interest applications and Government funding portal completion, allowing our property managers to manage on a day to day basis. Clients have found this to be a supportive approach and giving them the ability to focus on remediating as quickly as possible, allowing the property managers to continue concentrating on the progression of all other property matters.
We are here to help and are happy to assist you with some of the more frequently asked questions, such as:
- What do I need to do to obtain an EWS1 certificate?
- Do I need an EWS1 for my re-mortgage or for moving home?
- What should my Managing Agent be doing to protect us with the failed external cladding?
- Will my insurance premium increase as a result?
- Who will pay for our cladding?
- Is legal advice necessary for advising on any warranty claims?
- Is the Freeholder or House Builder responsible?
- Will the service charge pay?
- How will the remedial works be managed and what is best practice?
Please do ask your Management Company Directors to get in touch with us, where we are happy to have a discussion with them.
Resident Controlled buildings
We have been managing resident controlled buildings from our inception, with a significant and majority percentage still today. With an understanding that this is a personal often voluntary role you play, our service must at all times ensure you are fully briefed, able to make informed decisions, allowing us to act and manage proactively for the good of all customers at your development.
Allowing our property managers to manage with sensible portfolios gives us the ability to provide an exceptional service, retaining our staff and ensuring consistency throughout our contract with you.
Many of our clients over the years have changed their managing agent to KFH due to continuous rotation of the prior agent’s property managers, or simply not having time to manage. As London’s leading managing agent, we pride ourselves in going against the grain and maintaining the ability to provide a high service that can be maintained, with happy clients and staff.
With a directorship of a RMC or RTM comes responsibilities, we are here to protect your investment, promote enhancement where possible and ensure your fiduciary duties are upheld.
Investor or developer
Having a wealth of experience in both existing and new build developments, we are engaged by many developers at the planning stage to provide advice and recommendations on site facilities, leases and service charge levels. Both investor Landlords and House Builders rely upon us to ensure we are able to adjust and fit in with their reporting and brand requirements, with a customer experience that meets with our and your requirements, enhancing our and your customer experience.
With KFH being a leading property services provider, other group disciplines are able to work with us and provide support and advice when required, whether market updates, tenant barometers, building design to communication engagement.
New build advice, management and post build consultancy
Unsurprisingly, our experience of the last 40 years means we often play an instrumental role in the planning of new-build blocks as well as their ongoing management. This may take place as many as three years in advance of completion.
We advise clients on matters such as staffing and billing, mechanical and electrical installations (from window cleaning systems to in-house cinemas), and strategies for matters such as waste management and pest control.
Our advice to clients will encompass everything from the effective design of common parts and services to how they might structure a service charge. These areas can often be overlooked by the developer when designing a scheme as they understandably focus on making the common parts visually appealing to potential buyers. This can mean longer-term management considerations that can bring practical problems and unnecessary running costs are neglected. Keeping things as simple as possible is usually at the heart of our advice.
Find out more
You can find out more about our additional areas of experience by reading our case studies below.