Block Management Regional Manager

At KFH we are looking for a block management regional manager to join our Block Management team in Wimbledon.

Do you have experience in a Block Property Management position as a Manager or similar? Are you a great people leader with experience in coaching and training? MTPI Accreditation is essential for this role, maintaining the required CPD. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a divisional manager to bring new thinking and embrace our legacy.

At KFH, with over 60 branches across the capital we are London’s largest independent property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.

You will report in to our Divisional Director.

Responsibilities of a regional manager include:

• Review, and adjust as necessary, the productivity and performance of the department, ensuring KPIs continue to be met and customer service standards are maintained
• Work together with the Divisional Director to review and implement department policies, KPIs and standards to ensure the efficient operation of the division
• Handle escalations of problems/complaints and resolve them in line with the relevant management agreement, complaints procedure or company policy
• Responsible for block management of a small portfolio or as team cover
• Schedule and undertake inspections to ensure properties are maintained in a safe and satisfactory condition and in line with agreed maintenance schedules
• Report to clients on the findings of inspections, agreeing and actioning relevant works on a timely basis
• Request quotes and organise routine maintenance or major works to ensure contractual requirements are met

At KFH we are looking for a divisional manager with a proven track record of success in a similar role, an individual that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results and enhancing our reputation.

In-House benefits:

• Discounted legal fees and searches when using our in-house team for sales and purchases
• Complementary mortgage service arrangement
• Reduced fee when you sell your property with us
• Financial support in gaining qualifications

Additional earning potential, commission earnt on:

• Employee referral scheme
• Block Management referrals
• New homes transactions
• Survey referrals

Company benefits include:

• Medicash – healthcare insurance
• Travel insurance (optional benefit)
• Dental insurance (optional benefit)
• Life assurance
• Beauty and fitness discounts
• Restaurant and cinema discounts
• Charitable giving
• Employee Assistance Programme
• Through KFH’s dedicated Talent Development team you will have access to a range of in person and online training programmes that will support you in your role and in your longer-term career development

Each year we celebrate success by hosting a companywide Awards Ceremony, also we have many seasonal social events throughout the year. We also have regular involvement with our chosen London-based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.